General Information

Nature of Business

Avo Car Rentals has a wide range of customers - individuals, tourists, panel beaters, tour operators, corporate clients’ hotels and guest houses. We have offices in Boksburg/ OR Tambo International Airport, Nelspruit, George. The company provides a nationwide "bring and collect" car rental service.

 

Frequently Asked Questions:

What cars do we have?
Please contact the relevant branch to enquire about the cars they have to hire.

How do our Rentals work?

  1. Phone/e-mail the branch you wish to hire from.
  2. They will send you a booking form that needs to be completed and send back to the branch to capture the booking.
  3. The booking will be confirmed with the client once the booking is captured on the system.

What should you have to hire a car?

  1. ID
  2. Drivers licence
  3. Proof of residential address
  4. Salary slip

What happens on the day that you get the car?

  1. The driver from Avo Car Rentals will meet you at the place you have stated as the delivery address.
  2. You need to hand over the full amount of the rental to the driver. All rentals are paid in advance.

What happens on the day your rental terminates?

  • You will be contacted to confirm that you will return the vehicle and you would need to state where you would like to return the vehicle.         
  • The driver will calculate all kilometers and fees outstanding and all outstanding amounts should be paid to the driver before departure/termination of your contract.

Can I rent a car without a credit card?
Yes, you can!. We do accept debit cards, cash or bank transfers. Regrettably, we do not accept cheques.

Traffic fines?
All traffic fines are for the account of the renter.

Is there a minimum age to rent a car?
The minimum age to hire a vehicle from us is 23. Special arrangements can be made should a young driver wish to rent a vehicle or be nominated as an additional driver; however, they must have been in possession of a

What should I do if I am involved in an accident?
Please contact the branch you have hired from and advise us of the accident. Please also contact the local police department so that you can obtain a case number.

What do I do if the vehicle breaks down?
Please contact the closest branch you have hired from and advise us of the breakdown. If the breakdown is caused due to mechanical failure, we will arrange for a replacement vehicle and for the damaged vehicle to be towed, the costs of which will be covered by Avo Car Rental. Should the breakdown be caused by client error, negligence or accident, the hirer will be responsible for all resultant costs, including towing.

What are super collision waivers?
In the event of an accident you are liable for a non-waiverable excess.

What exactly are super theft waivers?
In the event of a theft of a rental vehicle, you are liable to pay the non-waiverable excess.

Do I pay for towing, storage and assessors fees in event of accident?
These fees are additional to the excess charged. The rental will remain open until such time as Avo Car Rental receives the keys to the vehicle.

Does the excess cover damage to tyres, windscreens and under-carriage damage?
No the excess does not cover repairs to tyres, windscreens and under-carriage, and the costs for these repairs will be for the Renter. Should these components be damaged as a result of an accident, they are covered by the excess.

Should I return the car with a full tank of petrol?
Our vehicles are supplied with an empty tank of fuel and therefore you need to return the vehicle empty. Most of our fleet uses unleaded fuel. Please note that fuel cannot be purchased with a credit card in South Africa- cash or garage cards are the only form or payment.

What is a "car rental day"?
Rentals are charged in 24 hour periods, return of the vehicle later than the time on the booking will result in an extra day being charged. A grace period of 59 minutes is allowed for late returns.

What do I need to bring along when I hire a car?
When you arrive at our offices, please bring along your reservation and/or booking confirmation, drivers licence, your credit card/cash/debit card or proof of payment and please bring your ID/Passport. If you are a first-time client, please bring along proof of residential address and proof of work address.

What is an airport surcharge and is this included in the online rates?
As we are not a car rental company on the Airport premises, this is not applicable to us. A 9% airport surcharge is however applicable for all rentals from airports. This surcharge is included in all of our online rates and imposed on all rental companies by the Airports Company Ltd (A.C.S.A).

What is the contract fee?
A contract fee of R40 is excluded from our rates and covers administration costs incurred for each rental.

What countries am I allowed to take an Avo Car Rental vehicle into?
No vehicle may cross any South Africa, Namibian, Botswana, Mozambique, Lesotho or Swaziland border without prior consent from Avo Car Rental. A letter of authority must be obtained from the renting branch, this gives permission for the vehicle to cross the border.

What cross border fees apply when taking a car out of South Africa or a neighbouring country?
Please contact the branch you wish to hire from.

Are there any hidden costs when I rent from Avo Car Rental?
None at all! What you see is what you pay. Please ensure that if you need a vehicle to be delivered to you, a delivery cost may apply. We do deliver to the airport free of charge!

Do you charge a no-show fee?
None at all! Should your travel plans be cancelled, please be so good as to notify us so that we may cancel your reservation.

Which rental vehicles come with aircon?
All of our vehicle groups come with air-conditioning.